Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if there is something wrong with the product. If you need to return an item that has a fault please follow our return policy guidelines.  If you have bought an item and don't want it anymore it will be deemed a non-returnable item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jroux@drpaquatics.com.au.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jroux@drpaquatics.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If DRP Aquatics have sent you the wrong product and it needs to be changed DRP Aquatics will correct the mistake and ensure that you get the correct product you ordered and paid for. You will need to return the incorrect product to DRP Aquatics for a full refund if the product meets the requirements for a return which is:   your item must be in the same condition that you received it, unworn or unused and unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
There are no exceptions, if the item is opened we can unfortunately not return it due to possible contamination of the product. If you have bought an item and don't want it anymore it will be deemed a non-returnable item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note that return postage is for your account and not for DRP Aquatics.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 10 days to process a refund.